Are you passionate about fashion and possess exceptional organizational skills? We are looking for a proactive and detail-oriented Fashion Operations Coordinator to join our team. In this role, you will be pivotal in managing our warehouse operations, order fulfillment, website maintenance, customer service, team collaboration, and process improvement. If you thrive in a dynamic environment and are eager to contribute to a growing brand, we'd love to hear from you!
Key Responsibilities:
Warehouse Operations:
- Oversee inventory levels and organize merchandise in the warehouse.
- Coordinate shipments with logistics partners.
- Receive new stock from factories and report stock count.
Order Fulfillment:
- Process and ship customer orders accurately and on time.
- Ensure products are packed neatly and meet quality standards.
- Monitor refunds, exchanges, and late deliveries to customers.
- Gather after-sales feedback from customers.
Website Operations:
- Update product listings and prices on the website.
- Collaborate with the marketing team to launch promotions smoothly.
Customer Service:
- Manage social media messages across all channels.
- Respond to customer inquiries and resolve issues promptly.
- Handle customer requests (exchange/delivery/special requests) with the internal team.
Team Collaboration:
- Coordinate with different teams to achieve operational goals.
- Communicate updates and address challenges with internal stakeholders.
Process Improvement:
- Identify and rectify inefficiencies in operations.
- Stay updated on industry trends to continuously improve processes.
Stock Distribution:
- Monitor stock levels across all sales channels.
- Shift stock distribution as needed and create weekly restocks.
- Coordinate with couriers for the delivery of stock and conduct monthly stock take in all branches.
Stock Analysis:
- Monitor fast-moving items and analyze their performance.
- Create monthly stock performance reports for stores.
Qualifications:
- Proven experience in fashion operations, supply chain management, or a related field 2-3 years.
- Strong organizational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using inventory management software and other relevant tools.
- A customer-centric mindset with a focus on delivering exceptional service.
- Team player with strong interpersonal skills and the ability to collaborate across departments.
- Analytical skills to assess and improve operational processes.
Application Process:
To apply, please submit your resume at heythere@shopfufa.com under subject line "Fashion Operations Coordinator" and brief about your character detailing your relevant experience and why you are a good fit for this role. We look forward to welcoming a new member to our team who shares our passion for fashion and excellence!